Our ideal candidate should have excellent organizational skills and can handle sensitive information confidentially. Desired personal traits include strong people skills, be collaborative and a can-do mindset.

Location: Singapore

Roles and Responsibilities:

  • Working closely with Relationship Managers to support clients in the on-boarding process and provide support post on-boarding
  • Responsible for liaising with clients on collection of documentation and performing client screening for new and existing accounts in accordance with the regulatory requirements and ensuring completeness and validity
  • Conduct customer due diligence for new and existing accounts and raise escalations, where necessary, to Compliance.
  • Understand customers’ needs, provide appropriate solutions and attention promptly to consistently deliver excellent quality service to achieve total customer satisfaction.
  • Adhere to professional standards of behaviour & conduct in dealing with customers.
  • Solicit customers’ feedback and identify problem trends for improvement actions.
  • Proactively communicate with key stakeholders and work with the different business units to address and resolve issue for customers
  • Any ad-hoc duties as assigned.


  • Diploma in any discipline with approximately 3 – 5 years of relevant experience.
  • Experience as a Customer Support Specialist, Onboarding Specialist or similar client service role.
  • Familiarity with the traditional finance or cryptocurrency industry is a plus.
  • Has passion for customer service.
  • Able to work in a fast-paced and demanding environment.
  • Excellent problem-solving skills.
  • Effective communications skills in both English and Mandarin to liaise with both English & Mandarin-speaking counterparts
  • A team player that collaborates well with other departments.

If you are looking to be part of an engaging team in the new financial technology industry, we would like to hear from you. Remuneration will be commensurate with experience and qualifications.

Interested candidates are requested to write in with your detailed resume including current and expected remuneration, and contact numbers to

We regret that only shortlisted candidates will be notified.