CUSTOMER SERVICE SPECIALIST

Our ideal candidate should have excellent organizational skills and can handle sensitive information confidentially. Desired personal traits include strong people skills, be collaborative and a can-do mindset

Roles and Responsibilities:

Deliver personalized service over the telephone/email to customers in the call centre in an effective and efficient manner.
Support clients in the on-boarding process and provide support post-on-boarding
Ability to understand customers’ needs and provide appropriate solutions and attention promptly
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
To adhere to professional standards of behaviour & conduct in dealing with customers.
Solicit customers’ feedback and identify problem trends for improvement actions.
Work with the different business units to address and resolve issues for customers
Requirements:

Diploma in any discipline with approximately 3 – 5 years of relevant experience.
Experience as a Customer Support Specialist or similar client service role.
Familiarity with the financial industry in a call centre environment is a plus.
Has passion for customer service.
Able to work in a fast-paced and demanding environment.
Excellent problem-solving skills.
Comfortable to work rotating shift hours including weekends and public holidays, if required.
Effective communications skills in both English and Mandarin in order to liaise with both English & Mandarin-speaking counterparts
If you are looking to be part of an engaging team in the new financial technology industry, we would like to hear from you. Remuneration will be commensurate with experience and qualifications.

Interested candidates are requested to write in with your detailed resume including current and expected remuneration, and contact numbers to corporateoffice@mvgx.com

We regret that only shortlisted candidates will be notified.